No More Surprises on Cell Bills?
Federal regulators (notably the FCC) are looking into requiring wireless phone companies to alert consumers before they reach roaming or data usage limits on their wireless plans. The FCC says it is seeking input on ways to head off “bill shock,” which it describes as “the experience of getting an unexpectedly high wireless phone bill.” This effort is from hundreds of complaints from across the country involving all the major carriers.
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My thoughts are, who are these hundreds of people? And what is the age demographic? Cell phone companies aren’t perfect and yes they have been gaming millions of wireless customers for years but to go after something like this now is just fatuous. Speaking solely as a T-Mobile customer I can say they offer all Android phones their app called ‘My Account’ that allows you to track all your usages among other things. Regular cell phones through an option can text their usages, if I’m not mistaken this has been a standard procedure for a couple of years now.
So, I think the FCC is a little late on this one but should we be surprised when it comes to government regulators being behind the ball? What do you think the FCC should be regulating on when it comes to the major cell phone companies?